Terms and Conditions

We understand that schedules change. To cancel or reschedule an appointment without penalty, we require a minimum of 24 hours advance notice prior to the scheduled service time.

Cancellations or rescheduling requests made with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost, to compensate for the time reserved by our cleaning team.

Same-day cancellations or no-shows — where our team arrives at the property and is unable to access it — will be charged the full service fee.

To cancel or reschedule, please contact us by phone at (215) 954-1997 or by email at [email protected] as soon as possible.

The Client is responsible for ensuring that our cleaning team has safe and unobstructed access to the property at the agreed-upon date and time. This includes providing keys, access codes, gate entry instructions, or any other means of entry required.

If our team cannot access the property at the scheduled time due to circumstances within the Client's control (e.g., no key provided, locked gate, no one home), the visit may be treated as a same-day cancellation and the full service fee may apply.

The Client agrees to inform us in advance of any security systems, pets, or special access requirements so that our team can plan accordingly and ensure a safe working environment.

SK Cleaning Services LLC treats all access information (keys, codes, entry instructions) with strict confidentiality and uses it solely for the purpose of providing the agreed cleaning service.

Payment is due upon completion of the cleaning service, unless otherwise agreed in writing or specified in an invoice sent to the Client prior to the service date.

We accept payment by cash, check, Zelle, Venmo, and major credit/debit cards. Specific payment options will be confirmed at the time of booking.

For recurring service agreements, invoices will be issued according to the billing cycle agreed upon at the time of contract. Payment is due within 5 business days of the invoice date unless otherwise specified.

Late payments may be subject to a late fee of 1.5% per month on the outstanding balance. SK Cleaning Services LLC reserves the right to suspend services for accounts with overdue balances.

All prices quoted are subject to change. We will notify you of any price adjustments with at least 14 days notice before the change takes effect.

We take great pride in the quality of our work. If you are not fully satisfied with any aspect of the cleaning service, please notify us within 24 hours of service completion.

Claims reported within the 24-hour window will be addressed promptly. We will return to re-clean the areas of concern at no additional charge, at a mutually convenient time.

Claims submitted after the 24-hour window may not be eligible for a complimentary re-clean, as it becomes difficult to determine whether the issue arose from our service or subsequent use of the property.

Our guarantee covers the quality of the cleaning work performed. It does not cover pre-existing damage, stains that cannot be removed with standard cleaning methods, or areas not included in the agreed scope of service.

To submit a claim, please contact us at (215) 954-1997 or [email protected] with a description of the concern and, if possible, supporting photos.

SK Cleaning Services LLC is fully insured. In the unlikely event that our team causes damage to your property during the course of a cleaning service, please notify us within 24 hours so we can assess and address the situation.

High-value, fragile, or irreplaceable items — including but not limited to fine art, antiques, collectibles, heirlooms, and delicate decorative objects — should be secured or removed from the cleaning area prior to our arrival. We recommend informing us in advance of any such items so our team can take extra precautions.

Our liability for any single incident of damage is limited to the cost of repair or replacement of the damaged item, up to a maximum of the total amount paid for the service in question. We are not liable for pre-existing damage, normal wear and tear, or damage resulting from items that were not properly secured.

SK Cleaning Services LLC is not responsible for damage caused by faulty or defective fixtures, fittings, or surfaces (e.g., loose tiles, unstable shelving, worn finishes) that break or deteriorate during routine cleaning.

In no event shall SK Cleaning Services LLC be liable for indirect, incidental, special, or consequential damages arising out of or in connection with the provision of cleaning services.

We ask that clients provide a safe and respectful working environment for our cleaning professionals. Our team has the right to leave a job site if they feel unsafe or are subjected to harassment or abusive behavior, without refund.

Please secure or remove pets from the areas being cleaned to ensure the safety of both your pets and our team members.

SK Cleaning Services LLC reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website and will take effect immediately upon posting.

Continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

If you have any questions about these Terms and Conditions, please reach out to us: